Online orders are shipped by Canada Post, and DHL from our store. We offer worldwide shipping service. All foreign duties fees and charges are to be paid by the customer.
Although we ship most orders within a few days please take into account for any unexpected late shipments due to unforseen circumstances including delays from courier. Once the order is picked up from our store we are no longer responsible for any shipments arriving past the expected delivery date.
Once your order is submitted online, an email will be sent to include details of your order as well as tracking information. If the email is not received in your inbox within 24 hours after placing your order, please check all other folders in your email including spam or junk, otherwise contact us at firstname.lastname@example.org to resend the confirmation email. Please use the tracking information provided to track your order.
Orders cannot be cancelled once fulfilled. Should you wish to cancel your order, please send us an email at email@example.com before fullfilment of the order.
Incorrect, or Modified Address
Should you wish to modify your shipping address, it must be communicated to our team at firstname.lastname@example.org before fullfilment of the order. Once orders are fulfilled, shipping addresses can no longer be modified.
All incorrect, modified addresses after fulfillment of the order, or an undelivered shipping address will be subject to additional charges should we require to rearrange a future delivery of the items purchase with the correct address given by the customer.
If the address provided is in a remote location that cannot be shipped by our courier or that there are delays of any unexpected circumstances, the customer will be contacted to provide an alternative address.
Shipment Inquires and Logistics
Please use the provided tracking number to track the status of your order. For all related shipping inquiries including estimated arrival, delays, errors in the tracking system, and shipment process are to be communicated directly with the courier's customer service department. If orders are not received, customers are responsible to open a service ticket or submitting a claim to the courier within 30 business days of the expected delivery date.
Canadiensboutique.com does not control the estimated delivery times nor shipment logistics once orders are picked up by the courier from our store. Unfortunately, we cannot guarantee the estimated shipping time. Please refer to the most recent courier shipping policy.
Lost or Damaged Items
In the event of lost or damage items/packages, customers must contact the courier's customer service immediately to report a claim and obtain a service ticket ID no later than 30 business days after receiving the order. Once submitted, please send us an email with the service ticket ID in order to support the claim process. We are not responsible for any lost or damage items.
Orders Not Received
It is the customer's responsibility to track the status of the order and report any claims related to delays in shipment to the courier within 30 business days of the expected delivery.
When receiving a notice card for pick up, customers are responsible to pick up their order before the cutoff time. Please contact courier's customer service or consulting their website and using the tracking number to find out the cutoff time. If orders are not picked up by that date, shipping charges will not be refunded and will be subject to additional fees.
Promotions and Offers
Our free shipping promotions vary throughout the year. Please follow the latest information on our website for our most recent deals and promotions.
Merchandise is subject to availability. Prices are subject to change without notice.
"Pick Up in Store" option is available for local pick up only. All pick up cancellations must be sent to us by email no later than 2 business days. Please note that customization orders are final sale and cannot be cancelled nor refunded. If customers cannot pick up their order, alternative shipment methods are available for additional cost. Please send us the address to our email, all charges will be process either via PayPal or credit card used at purchase, please indicate how you would like us to process the payment.