Get FREE Standard Ground Shipping in Canada with any purchase of $150 CAD or more. All orders are shipped from Canada, no duties or brokerage fees to pay!
Qualifying amount applies to merchandise value only after any applied discount(s). Offer is good for Standard Ground Shipping to Canada (some exclusions may apply for certain remote locations and when the cost is over $30). In order to qualify for the free shipping promotion, simply add a minimum of $150 of product to your cart and add the promo code
No adjustments on previous purchases. Offer is not transferable. Not redeemable for cash or cash equivalents. Not valid with any other promotion.
- In some cases other shipping methods may be used depending on the items ordered and destination.
- Some countries may charge taxes or duties on certain items that are imported from Canada. We have no control over these charges, and cannot accept responsibility for any charges that may apply. If you are concerned about duties or taxes, please consult your local customs agency.
- Certain remote areas may require longer timeframes.
NOTE: All shipping timeframes are calculated from the time your item is available to be shipped. Please consult item availability and Estimated Ship Date calculation in your cart to determine when your order is likely to be shipped.
We offer worldwide shipping from various shipping couriers. All foreign duties fees and charges are to be paid by the customer.
Order Fulfillment
Although we ship most orders within a few days please take into account for any unexpected late shipments due to unforseen circumstances including delays from courier. Once the order is picked up from our store we are no longer responsible for any shipments arriving past the expected delivery date.
Once your order is submitted online, an email will be sent to include details of your order as well as tracking information. If the email is not received in your inbox within 24 hours after placing your order, please check all other folders in your email including spam or junk, otherwise contact us at support@canadiensboutique.com to resend the confirmation email. Please use the tracking information provided to track your order.
Orders cannot be cancelled once fulfilled. Should you wish to cancel your order, please send us an email at support@canadiensboutique.com before fullfilment of the order. Please note that cancellations will be subject to 3% credit card processing fee.
Incorrect, or Modified Address
Should you wish to modify your shipping address, it must be communicated to our team at support@canadiensboutique.com before fullfilment of the order. Once orders are fulfilled, shipping addresses can no longer be modified.
All incorrect, modified addresses after fulfillment of the order, or an undelivered shipping address will be subject to additional charges should we require to rearrange a future delivery of the items purchase with the correct address given by the customer.
Remote Location
If the address provided is in a remote location that cannot be shipped by our courier or that there are delays of any unexpected circumstances, the customer will be contacted to provide an alternative address.
Shipment Inquires and Logistics
Please use the provided tracking number to track the status of your order. For all related shipping inquiries including estimated arrival, delays, errors in the tracking system, and shipment process are to be communicated directly with the courier's customer service department. If orders are not received, customers are responsible to open a service ticket or submitting a claim to the courier within 30 business days of the expected delivery date.
Canadiensboutique.com does not control the estimated delivery times nor shipment logistics once orders are picked up by the courier from our store. Unfortunately, we cannot guarantee the estimated shipping time. Please refer to the most recent courier shipping policy.
Lost or Damaged Items
In the event of lost or damage items/packages, customers must contact the courier's customer service immediately to report a claim and obtain a service ticket ID no later than 30 business days after receiving the order. Once submitted, please send us an email with the service ticket ID in order to support the claim process. We are not responsible for any lost or damage items.
Orders Not Received
It is the customer's responsibility to track the status of the order and report any claims related to delays in shipment to the courier within 30 business days of the expected delivery.
When receiving a notice card for pick up, customers are responsible to pick up their order before the cutoff time. Please contact courier's customer service or consulting their website and using the tracking number to find out the cutoff time. If orders are not picked up by that date, shipping charges will not be refunded and will be subject to additional fees.
Promotions and Offers
Our free shipping promotions vary throughout the year. Please follow the latest information on our website for our most recent deals and promotions.
Merchandise is subject to availability. Prices are subject to change without notice.
"Pick Up in Store" option is available for local pick up only. All pick up cancellations must be sent to us by email no later than 2 business days. Please note that customization orders are final sale and cannot be cancelled nor refunded. If customers cannot pick up their order, alternative shipment methods are available for additional cost. Please send us the address to our email, all charges will be process either via PayPal or credit card used at purchase, please indicate how you would like us to process the payment.