Although we ship most orders within a few days please take into account for any unexpected late shipments due to unforseen circumstances including delays from courier. Once the order is picked up from our store we are no longer responsible for any shipments arriving past the expected delivery date. Our free shipment offers vary throughout the year. Please follow the latest information on our website for our most recent deals and promotions.
We offer worldwide shipping service. If the address provided is in a remote location that cannot be shipped by our carrier or that there are delays of any unexpected circumstances, the customer will be contacted to provide an alternative address. All foreign duties fees and charges are to be paid by the customer. Merchandise is subject to availability. Prices are subject to change without notice. Online orders are shipped by Canada Post, and DHL from our store. All incorrect, modified addresses after fulfillment of the order, or undelivered shipping address will be subject to additional charges should we require to rearrange a future delivery of the items purchase with the correct address given by the customer.
Once your order is submitted online, an email will be sent to include details of your order as well as tracking information. If the email is not received in your inbox within 24 hours after placing your order, please check all other folders in your email, otherwise contact us at email@example.com to resend the confirmation email. Please use the tracking information provided to track your order. For all related shipping inquiries including estimated arrival, delays, and shipment process are to be communicated with the courier customer service team directly. If orders are past the expected delivery date, please send us an email at firstname.lastname@example.org to escalate the process.
Canadiensboutique.com does not control the estimated delivery times nor shipment logistics once orders are picked up by the courier from our store. In the event of lost or damage items/packages, customers must contact the courier's customer service immediately to report a claim and obtain a service ticket ID. Once submitted, please send us an email with the service ticket ID in order to support the claim process. We are not responsible for any lost or damage items.
"Pick Up in Store" option is available for local pick up only. All pick up cancellations must be sent to us by email no later than 2 business days. Please note that customization orders are final sale and cannot be cancelled nor refunded. If customers cannot pick up their order, alternative shipment methods are available for additional cost. Please send us the address to our email, all charges will be process either via PayPal or credit card used at purchase, please indicate how you would like us to process the payment.