Feel free to reach us for questions, product inquiries, or information about your purchase in the message box below, or call us toll-free at 1-800-983-6785 during our regular business hours.
How can I track my order?
Tracking numbers are included in the shipment confirmation email. If not received please consult different folders in your inbox. Otherwise, please write to us in the message box below and we will provide you with the tracking information.
Do you ship worldwide?
Yes, we offer shipping all around the world. However, if a remote location cannot be delivered by our courier, we will contact you to ensure that we deliver your package to the closest alternative address.
Can I exchange for a different product?
Yes, items can be exchanged with any product within 15 days of purchase. A separate invoice will be sent to pay the difference in price if higher, or a refund if at a lower value. At this time, exchange is only available for items purchased in Canada.
Tracking information indicates that my package has arrived but I did not receive it / tracking information indicates delay and have not yet received my order?
For all related shipping inquiries including estimated arrival, delays, errors in the tracking system, and shipment process are to be communicated directly with the courier's customer service department. If orders are not received, customers are responsible to open a service ticket or submitting a claim to the courier within 30 business days of the expected delivery date.
Order has arrived past the expected delivery date, can I get a refund for late delivery?
Shipping fees are non refundable. Canadiensboutique.com does not control the estimated delivery times nor shipment logistics once orders are picked up by the courier from our store. Unfortunately, we cannot guarantee the estimated shipping time. Please refer to the most recent courier shipping policy and latest updates on their website.
What is your exchange/return policy?
We offer exchange only within 15 days of purchase and do not accept returns or issue refunds for online and in store purchases. Please note that this only applies to non final sale items and that are non customized. Please consult our Shipping and Return Policy for more information.
If you are not completely satisfied with your purchase, items can be sent back to us either by mail or in store within 15 days of purchase. Please note that due to the nature of our business we do not cover the cost of shipping at this time.
How can I proceed with the exchange?
Please include your order number, the quantity and size (if applicable), and either a website link or product title of the item that you would like to exchange in the message box below. One of our staff will be happy to assist you if you need help with finding an alternative item.
Item arrived damaged, what should I do?
We sincerely apologies for this inconvenience. To help escalate the process, we ask to please contact the courier customer service to request a service ticket claim. Following that, please send us the claim number, your order number and detailed message in the box below and we will coordinate with you the next steps.
Item indicates out of stock, will you be getting more?
We do our best to make sure we have as much products as possible to represent your favorite players and teams. However, some items are limited edition and may no longer be produced. If there is an out of stock item that you are interested in, please write to us in the message box below with the product link and size needed and we'll do our best to verify if this item is available.