Help & Customer Support

We accept exchanges up to 15 days after the shipping date for a product that is unused, unworn, and unwashed. We do not accept returns or issue refunds for online and or in store purchases. Unless the product is defective or damaged, original shipping will not be refunded. All products must be returned with original tags and packaging.

We do not accept returns for undergarments, socks, and personalized items. These items are Final Sale. Please consult our return policy for more details.

Please note that due to the nature of our business we do not cover the cost of shipping at this time. 

If the product you have received is damaged, defective, or any other issues with the order please contact us at support@canadiensboutique.com.

Items can be exchanged with any product within 15 days of purchase. A separate invoice will be sent to pay the difference in price if higher, or a refund if at a lower value. At this time, exchange is only available for items purchased in Canada. 

To initiate the exchange, please contact us at support@canadiensboutique.com. You will receive instructions on how to proceed with your request. Once the exchange is authorized, items can be sent back to us either by mail or exchanged in store. We will cover the cost to send the replacement item when we receive back the item by mail.

Please include your order number, the full product title or website link of the item you wish to exchange, and a brief description letting us know the reason for your return.

Yes, we offer shipping all around the world. However, if a remote location cannot be delivered by our courier, we will contact you to ensure that we deliver your package to the closest alternative address. 

Tracking numbers are included with the shipment confirmation email. Verify if the email was placed in either spam or junk folder. If not found, please send us an email at support@canadiensboutique.com and we will provide you with the tracking information.

All orders are processed 1-2 business days except for manufactured direct items, such as online only items, and customization. Please verify the product page of the item you are interested in purchasing for the estimated order fulfillment date. Expedited or Xpresspost shipments do not change the order processing times. These only have an impact on the estimated shipment delays with the courier. 

Although we ship most orders within a few days please take into account for any unexpected late shipments due to unforeseen circumstances including delays from courier. Once the order is picked up from our store we are no longer responsible for any shipments arriving past the expected delivery date.

For all related shipping inquiries including estimated arrival, delays, errors in the tracking system, and shipment process are to be communicated directly with the courier's customer service department. If orders are not received, customers are responsible to open a service ticket or submitting a claim to the courier within 30 business days of the expected delivery date.

If you get an update that your order has been delivered but didn't receive it, please verify with the courier tracking information provided with your order to see where it may have been dropped off. Most cases, the package has been dropped off either in a community mailbox, parcel locker, or at the post office for pick up. If still not found, please send us an email at support@canadiensboutique.com.

Shipping fees are non refundable. We not control the estimated delivery times nor shipment logistics once orders are picked up by the courier from our store. Unfortunately, we cannot guarantee the estimated shipping time. Please refer to the most recent courier shipping policy and latest updates on their website.

We sincerely apologies for this inconvenience. To help escalate the process, please send us an email support@canadiensboutique.com with your order number, product title, images of the damage, and if you wish to have a replacement. 

We will process the damage claim with the courier. The investigation process may take up to 2-4 weeks. Some couriers will require additional information and may contact you. Once the investigation is complete, the refund for the damage item will be issued to the original payment method. 

We do our best to make sure we restock as much products as we can to ensure we have the items you need to represent your favourite players and teams! Unfortunately, some items are limited edition and may no longer be produced. If there is an out of stock item that you are interested in, please subscribe to the mailing list found in the product page to be notified once the product becomes available.

We want to make your purchase experience fast and easy, we accept the following payment options:

Visa, Mastercard, Discover, Diners Club, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Should you wish to modify your shipping address, it must be communicated to our team at support@canadiensboutique.com before fullfilment of the order. Once orders are fulfilled, shipping addresses can no longer be modified.

All incorrect, modified addresses after fulfillment of the order, or an undelivered shipping address will be subject to additional charges should we require to rearrange a future delivery of the items purchase with the correct address given by the customer. 

Orders cannot be cancelled once fulfilled. Should you wish to cancel your order, please send us an email at support@canadiensboutique.com before fullfilment of the order. Please note that cancellations will be subject to 3% credit card processing fee.