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FREE Canada Shipping on orders $99+! Code: FREESHIP | End of Season Clearance 25-50% off
FREE Canada Shipping on orders $99+! Code: FREESHIP | End of Season Clearance 25-50% off

Help & Customer Support

Need to exchange an item or want to know more information about a product?

We have you covered!

Please send us an email at support@canadiensboutique.com with your order number for faster processing. 

FREQUENTLY ASKED QUESTIONS

What is your exchange/return policy?

We accept exchanges up to 15 days after the shipping date for a product that is unused, unworn, and unwashed. We do not accept returns or issue refunds for online and or in store purchases. Unless the product is defective or damaged, original shipping will not be refunded. All products must be returned with original tags and packaging.

We do not accept returns for undergarments, socks, and personalized items. These items are Final Sale. Please consult our return policy for more details.

Please note that due to the nature of our business we do not cover the cost of shipping at this time. 

If the product you have received is damaged, defective, or any other issues with the order please contact us at support@canadiensboutique.com.

How can I proceed with an exchange?

Items can be exchanged with any product within 15 days of purchase. A separate invoice will be sent to pay the difference in price if higher, or a refund if at a lower value. At this time, exchange is only available for items purchased in Canada. 

To initiate the exchange, please contact us at support@canadiensboutique.com. You will receive instructions on how to proceed with your request. Once the exchange is authorized, items can be sent back to us either by mail or exchanged in store. We will cover the cost to send the replacement item when we receive back the item by mail.

Please include your order number, the full product title or website link of the item you wish to exchange, and a brief description letting us know the reason for your return.

I want to know the status of my order:

All orders are processed 1-2 business days except for manufactured items and customization. Please verify the product page of the item you are interested in purchasing for the estimated order fulfillment date. 

Although we ship most orders within a few days please take into account for any unexpected late shipments due to unforeseen circumstances including delays from courier. Once the order is picked up from our store we are no longer responsible for any shipments arriving past the expected delivery date.

Tracking information indicates delay and have not yet received my order:

For all related shipping inquiries including estimated arrival, delays, errors in the tracking system, and shipment process are to be communicated directly with the courier's customer service department. If orders are not received, customers are responsible to open a service ticket or submitting a claim to the courier within 30 business days of the expected delivery date.

Tracking information indicates that my package has been delivered but I did not receive it:

If you get an update that your order has been delivered but didn't receive it, please verify with the courier tracking information provided with your order to see where it may have been dropped off. Most cases, the package has been dropped off either in a community mailbox, parcel locker, or at the post office for pick up. If still not found, please send us an email at support@canadiensboutique.com.

Order has arrived past the expected delivery date, can I get a refund for late delivery? 

Shipping fees are non refundable. We not control the estimated delivery times nor shipment logistics once orders are picked up by the courier from our store. Unfortunately, we cannot guarantee the estimated shipping time. Please refer to the most recent courier shipping policy and latest updates on their website.

Item arrived damaged, what should I do?

We sincerely apologies for this inconvenience. To help escalate the process, please send us an email support@canadiensboutique.com with your order number, product title, images of the damage, and if you wish to have a replacement. 

We will process the damage claim with the courier. The investigation process may take up to 2-4 weeks. Some couriers will require additional information and may contact you. Once the investigation is complete, the refund for the damage item will be issued to the original payment method. 

How can I track my order?

Tracking numbers are included with the shipment confirmation email. Verify if the email was placed in either spam or junk folder. If not found, please send us an email at support@canadiensboutique.com and we will provide you with the tracking information.

Do you ship worldwide?

Yes, we offer shipping all around the world. However, if a remote location cannot be delivered by our courier, we will contact you to ensure that we deliver your package to the closest alternative address. 

Item indicates out of stock, will you be getting more?

We do our best to make sure we restock as much products as we can to ensure we have the items you need to represent your favourite players and teams! Unfortunately, some items are limited edition and may no longer be produced. If there is an out of stock item that you are interested in, please subscribe to the mailing list found in the product page to be notified once the product becomes available.