We offer exchange only and do not accept returns or issue refunds through online and in store purchases. Some conditions apply. At this time, exchange is only available for items purchased in Canada.
Exchange is valid up to 15 days after the shipping date for a product that is unused, unworn, unwashed, and in the same condition that you received it. Unless the product is defective or damaged, original shipping will not be refunded. All products must be returned with original tags and packaging. We do not accept returns for undergarments, socks, and personalized items. These items are Final Sale. Please note that due to the nature of our business we do not cover the cost of shipping at this time.
We will not accept exchanges nor returns of items that were not initially purchased from www.canadiensboutique.com or directly from our store, on custom and personalized products including jerseys and shirts, or items that have been worn, altered or laundered, as well as any items that includes player's names that have been traded to another team, or items that are final sale.
To procced with the exchange, please indicate the product you wish to return and the replacement item by contacting us at email@example.com. Once the exchange is authorized, customers are responsible for paying the shipping cost to send the item back or can visit us at our store to complete the exchange. We will cover the cost to send the replacement item when we receive back the item by mail. The time period to return back the item is 15 days. If the item is not received at our store within the given timeframe, the exchange will no longer be valid and will be cancelled.
In Store Exchange
To complete your exchange directly at our store, we require a receipt or proof of purchase with piece of ID to match your information.
Defective or Damage Item
In the event that the item you have ordered was received defective or damaged, please provide a detailed explanation with your order number, contact information, and images of the product by email at firstname.lastname@example.org within 15 days of purchase. We will process the damage claim with the courier. The investigation process may take up to 2-4 weeks. Some couriers will require additional information and may contact you. Once the investigation is complete, the refund for the damage item will be issued to the original payment method.
In lieu of a refund, if the item was approved as defective or damaged and the customer wishes to replace the item, our team will provide a prepaid return label to send the item back and arrange to send a replacement to the customer at no additional cost. The customer will be responsbile to send the damage item no later than 15 days after recieving the return label.
If we do not receive the defective or damaged product within 15 days, the return will no longer be valid. Please do not send your purchases back to the manufacturer, it must be sent back to our store address only.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100 at your own expense, we ask to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order Cancellation Request
If your order has not yet been fulfilled, you may cancel your order at anytime by sending us a cancellation request to email@example.com. Please note that cancellations will be subject to 3% credit card processing fee.
Late or Missing Refund Amount (if applicable)
If you have been authorized for payment refund and have not received the refund amount yet, please check with your bank or by contacting your credit card company as it may take some time before your refund is officially posted. After contacting your bank and credit card company and no refunds are shown in your bank account please contact us immediately at firstname.lastname@example.org
Customization and Personalized Orders
All customization and personalized orders are final sale, no returns or exchanges will be accepted.
Letters and numbers: Names are to be within 12 characters long, and maximum of two numbers can be used. Names and numbers submitted are reviewed by our team for final approval.