Terms of Service

This website is operated by canadiensboutique.com. Throughout the site, the terms “we”, “us” and “our” refer to Maison Du Sport Canadien, Canadian Sportshouse, canadiensboutique.com. canadiensboutique.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to The Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products and Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

Accuracy of Billing and Account Information 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.  All incorrect and undelivered shipping address will be subject to additional charges should we require to rearrange a future delivery of the items purchase to the correct address given by the customer. 

For more detail, please review our Returns and Exchange Policy below. 

Inaccuracy and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Returns and Exchange Policy

We offer exchange only and do not accept returns or issue refunds through online and in store purchases. Some conditions apply. At this time, exchange is only available for items purchased in Canada.

Exchange is valid up to 15 days after the shipping date for a product that is unused, unworn, unwashed, and in the same condition that you received it. Unless the product is defective or damaged, original shipping will not be refunded. All products must be returned with original tags and packaging. We do not accept returns for undergarments, socks, and personalized items. These items are Final Sale. Please note that due to the nature of our business we do not cover the cost of shipping at this time.

We will not accept exchanges nor returns of items that were not initially purchased from www.canadiensboutique.com or directly from our store, on custom and personalized products including jerseys and shirts, or items that have been worn, altered or laundered, as well as any items that includes player's names that have been traded to another team, or items that are final sale. 

To procced with the exchange, please indicate the product you wish to return and the replacement item by contacting us at support@canadiensboutique.com. Once the exchange is authorized, customers are responsible for paying the shipping cost to send the item back or can visit us at our store to complete the exchange. We will cover the cost to send the replacement item when we receive back the item by mail. The time period to return back the item is 15 days. If the item is not received at our store within the given timeframe, the exchange will no longer be valid and will be cancelled.

In the event that the item you have ordered was received defective or damaged, please provide a detailed explanation with your order number, contact information, and images of the product by email at support@canadiensboutique.com within 15 days of purchase. We will process the damage claim with the courier. The investigation process may take up to 2-4 weeks. Some couriers will require additional information and may contact you. Once the investigation is complete, the refund for the damage item will be issued to the original payment method. 

In lieu of a refund, if the item was approved as defective or damaged and the customer wishes to replace the item, our team will provide a prepaid return label to send the item back and arrange to send a replacement to the customer at no additional cost. The customer will be responsbile to send the damage item no later than 15 days after recieving the return label. 

If we do not receive the defective or damaged product within 15 days, the return will no longer be valid. Please do not send your purchases back to the manufacturer, it must be sent back to our store address only. 

To complete your exchange directly at our store, we require a receipt or proof of purchase with piece of ID to match your information. 

Order Cancellation Request

If your order has not yet been fulfilled, you may cancel your order at anytime by sending us a cancellation request to support@canadiensboutique.com. Please note that cancellations will be subject to 3% credit card processing fee.

Late or Missing Refund Amount (if applicable)

If you have been authorized for payment refund and have not received the refund amount yet, please check with your bank or by contacting your credit card company as it may take some time before your refund is officially posted. After contacting your bank and credit card company and no refunds are shown in your bank account please contact us immediately at support@canadiensboutique.com

Customization and Personalized Orders

All customization and personalized orders are final sale, no returns or exchanges will be accepted. 

Letters and numbers: Names are to be within 12 characters long, and maximum of two numbers can be used. Names and numbers submitted are reviewed by our team for final approval. 

Maison Du Sport Canadien / Canadian Sportshouse is an authorized sports retailor selling official licensed sports merchandise produced and bought solely from the official licensed brand companies sold on our website and in our store. Please note that we are not affiliated with the National Hockey League (NHL) nor any other major league sports and its professional teams, nor all other official team stores. 

Questions about the Terms of Service should be sent to us at support@canadiensboutique.com.