Shipping policy

NOTE: Shipping timeframes are calculated from the moment your item is ready to ship after processing. Paying for an upgraded delivery service will not shorten the processing time, as processing schedules are fixed. Please check the product page for item availability and the estimated production time.

We offer worldwide shipping from various shipping couriers. All foreign duties fees and charges are to be paid by the customer. Refused shipment will not be accepted.

Order Fulfillment  

Although we ship most orders within a few days please take into account for any unexpected late shipments due to unforeseen circumstances including delays from courier. Once the order is picked up from our store by the courier, we are no longer responsible for any delays beyond the estimated delivery date or for any events that occur during the shipping process, including but not limited to lost or damaged items.

Please refer to the product page for the estimated processing time, as some items are manufactured direct while others are available to ship. Orders containing a mix of both types will ship once all products have completed their processing times. Upgraded delivery services apply only to transit time after the order is shipped and does not expedite processing, as processing schedules are fixed.

During peak sports seasons or special event periods, increased demand may result in manufacturer delays or cancellations from the supplier for manufactured direct items. Such circumstances can impact the estimated production time and are outside of our control. We understand that some orders may be intended as gifts or for special events, and we do our best to accommodate these needs; however delays may still occur. Any changes or updates affecting your order will be communicated to you promptly.

Once your order is submitted online, an email will be sent to include details of your order as well as tracking information. If the email is not received in your inbox within 24 hours after placing your order, please check all other folders in your email including spam or junk, otherwise contact us at support@canadiensboutique.com to resend the confirmation email. Please use the tracking information provided to track your order.

Orders cannot be cancelled once fulfilled. Should you wish to cancel your order, please send us an email at support@canadiensboutique.com before fullfilment of the order. Please note that cancellations will be subject to 3% credit card processing fee.

Incorrect, or Modified Address

Should you wish to modify your shipping address, it must be communicated to our team at support@canadiensboutique.com before fullfilment of the order. Once orders are fulfilled, shipping addresses can no longer be modified.

All incorrect, modified addresses after fulfillment of the order, or an undelivered shipping address will be subject to additional charges should we require to rearrange a future delivery of the items purchase with the correct address given by the customer. 

Remote Location 

If the address provided is in a remote location that cannot be shipped by our courier or that there are delays of any unexpected circumstances, the customer will be contacted to provide an alternative address.

Shipment Inquires and Logistics 

Please use the provided tracking number to track the status of your order. For all related shipping inquiries including estimated arrival, delays, errors in the tracking system, and shipment process are to be communicated directly with the courier's customer service department. If orders are not received, customers are responsible to open a service ticket or submitting a claim to the courier within 30 business days of the expected delivery date. 

Canadiensboutique.com does not control the estimated delivery times nor shipment logistics once orders are picked up by the courier from our store. Unfortunately, we cannot guarantee the estimated shipping time. Please refer to the most recent courier shipping policy.

Lost or Damaged Items

In the event of a lost or damaged package during transit, customers must contact the courier’s customer service directly to file a claim and obtain a service ticket ID within 30 business days from the courier’s delivery confirmation date. Once the claim has been submitted, customers must email us with the service ticket ID, order number, and any supporting documentation (including photos of the damaged item and packaging, if applicable) in order for us to assist with the claim process.

Please note that all shipments are handled and delivered by the courier, and we are not responsible for any loss or damage incurred during transit. The courier is solely responsible for investigating claims and determining liability, compensation, or resolution. Our involvement is limited to assisting with documentation and communication as required by the courier. Any refund, replacement, or compensation is subject to courier approval and is not guaranteed.

Claim resolution timelines are determined entirely by the courier and may vary. Once the courier has completed its investigation and provided final instructions, we will contact the customer regarding the next steps, if any.

Orders Not Received 

It is the customer's responsibility to track the status of the order and report any claims related to delays in shipment to the courier within 30 business days of the expected delivery.

When receiving a notice card for pick up, customers are responsible to pick up their order before the cutoff time. Please contact courier's customer service or consulting their website and using the tracking number to find out the cutoff time. If orders are not picked up by that date, shipping charges will not be refunded and will be subject to additional fees.

Please be advised that refusing shipment upon delivery or unclaimed orders that are sent back to our store may incur additional fees and restocking charges

Promotions and Offers

Our free shipping promotions vary throughout the year. Please follow the latest information on our website for our most recent deals and promotions. 

Merchandise is subject to availability. Prices are subject to change without notice.

"Pick Up in Store" option is available for local pick up only. All pick up cancellations must be sent to us by email no later than 2 business days. Please note that customization orders are final sale and cannot be cancelled nor refunded. If customers cannot pick up their order, alternative shipment methods are available for additional cost. Please send us the address to our email, all charges will be process either via PayPal or credit card used at purchase, please indicate how you would like us to process the payment.